Tell us what happened. Keep sensitive details private.

If a verification code does not arrive, confirm the email address and check spam or junk folders. Tell support when the problem occurred and include the exact error shown—but never send the code itself.

Use Settings → Account → Delete account, or Settings → Data controls → Delete account. If you cannot enter the app, follow the alternative request steps.

AI nutrition results are estimates. Review and edit them before saving. If a result looks wrong, tell support what food was analyzed and what appears incorrect. Share a food image only if you are comfortable doing so.

Retry in good light or enter the food manually. A useful report includes the barcode digits, product name, country, and the field that is missing or incorrect. Do not include unrelated purchase information.

On a supported Android device, check that Health Connect is available and Fitavo has permission to read Steps, then reopen Fitavo. Removing permission stops Fitavo’s access but does not delete source records held by Health Connect or their originating app.

Fitavo does not currently offer a production paid subscription. If store billing is introduced, use the store’s subscription tools for cancellation and payment management. Deleting a Fitavo account would not itself cancel a store subscription.